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PPM Support Tip: What to do on a MSP Issue?

 

Knowledge base article: KM00907390

 

What steps do I need to follow if I have an MSP (Microsoft Project) issue on PPM (Project and Portfolio Management)?

 

1. MSP install issues, please provide,

 

  • Error message in the installation program.
  • Error message related to plug-in installation in event viewer.

     

    Control Panel >> Administrative Tools >> Event Viewer >> General Tab

     

 

2. MSP functional issues

 

  • Provide all MSP logs
  • Steps to get MSP logs

 

                i. Set log directory

                           Open MSP client, click menu 'HP PPM Center '->' User Preferences...', in tab 'Microsoft Project', check 'Enable logging', set directory to 'Save log files to:'

                ii. Get MSP logs in the directory you set in step i

Best regards,
Randall

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