Big news! The community will be moving to a new platform April 21. Read more.
Big news! The community will be moving to a new platform April 21. Read more.
Cadet 1st Class
Cadet 1st Class

PPM Support Tip: When Timeout not triggered on time, check database performance

New KCS Article that was published:


It was discovered that Timeouts were not triggering at the time when they were expected to be processed.

The Service "Workflow Timeout Reaper" was seen to have an issue:
"The current service run is executing its expected run time. The scheudled run that has been delayed due to this event will resume as soon as the current service run finishes"



If the "Workflow Timeout Reaper" Service is having a problem, please following blow steps to narrow down the issue:
1) Run the SQL and save the result as "result1" in a Spreadsheet for easy reading:
FROM KWFL_PENDING_STEP_TIMEOUTS_V ORDER BY instance_source_set_id, workflow_step_id, step_transaction_id;
2) Stop Project and Porfolio Management (PPM) and restart the instance, wait 3 minute (the time the Service is scheduled to run), then run above SQL again, and save to "result2" Spreadsheet for easy reading.
3) Compare the result with the previous one to see if the records are changed to confirm whether the "Workflow Timeout Reaper" Service is working when it is restarted or if it is a performance issue.

For example, in one particular case, rows were being processed. It was discovered the Oracle Optimizer Mode was not set to ALL_ROWS. The Database Administrator (DBA) updated this. Things processed as expected after doing so.

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
Labels (1)
0 Replies
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.