mike_se Contributor.

PPM Support Tip: When hostname and IP misconfiguration, FP3 upgrade error: Wrong server input

A new KCS article was published: KM00607226


When hostname and IP misconfiguration, upgrading to Fix Pack 3 (FP3) throws error: Wrong server input


When upgrading BusinessObjects (BO) to FP3, get an error:
FATAL ERROR: silence mode: CMS validation failed - Wrong server input.
Thank you for choosing Business Objects...

It was noticed in the Service Pack 5 (SP5) install log, the hostname was bora, also your url http://bora:8080/CmcApp , so the hostname is assumed to be bora.

However, during the Fix Pack 3 (FP3) upgrade, the log shows the hostname changed to borb, and also installer.properties says hostname is borb.

The cause is due to these two hostnames mapping to same ip.

Client used the IP address instead and the upgrade went fine.

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