PPM Support Tip: ksc_run_java command needs a javax.xml.ws.spi.Provider in 9.14

[mike_se]

A new KCS article was published: KM00639659

When running ksc_run_java command, get an unknown error due to "No ClassLoaders found" for DescriptionFactory

Command issue found in 9.14 version - missing javax.xml.ws.spi.Provider file



Client created a custom Java Class to use Web Services.

When calling the Java Class with the special command "ksc_run_java", getting the below error:

ERROR server:com.kintana.crt.server.CRTExecutionManager Batch ID: 123456:com.kintana.core.server.UncaughtExceptionDefaultHandler:2013/10/09-10:03:23.841 GMT: An unknown error has occurred. For more information, please contact your PPM administrator and provide the following GUID number:
GUID=3851F238-B110-693A-6A72-0F218535960B
nested detail:org/apache/axis2/jaxws/description/DescriptionFactory

An unknown error has occurred. For more information, please contact your PPM administrator and provide the following GUID number:
GUID=3851F238-B110-693A-6A72-0F218535960B
    at com.kintana.core.server.UncaughtExceptionDefaultHandler.uncaughtException(UncaughtExceptionDefaultHandler.java:24)
Caused by: java.lang.NoClassDefFoundError: org/apache/axis2/jaxws/description/DescriptionFactory
    at com.kintana.core.server.execution.CommandExecutionAgent.doExecuteCommands(CommandExecutionAgent.java:826)
    at com.kintana.core.server.execution.CommandExecutionAgent.executeCommands(CommandExecutionAgent.java:713)
    at com.kintana.core.server.execution.BaseExecutionManager.executeBatchForRegularExecution(BaseExecutionManager.java:1162)
    at com.kintana.core.server.execution.BaseExecutionManager.executeBatch(BaseExecutionManager.java:1093)
    at com.kintana.core.server.execution.BaseExecutionManager.run(BaseExecutionManager.java:841)
Caused by: java.lang.ClassNotFoundException: No ClassLoaders found for: org.apache.axis2.jaxws.description.DescriptionFactory
    ... 5 more



Defect QCCR1L53088

For the third party package Axis 2, when PPM upgrading from 9.10 to 9.14, axis2-1.2-XX.jar are added, though not all of them.

To fix this issue, please do the following:
1. Stop Project and Portfolio Management (PPM)
2. Go to PPM_HOME/server/SERVER_NAME/deploy/itg.war/WEB-INF/classes/META-INF/services
If there does not exist such folder path, just create it.
3. Copy the attached javax.xml.ws.spi.Provider file (obtain from KCS article) to this location.
4. Restart PPM.