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PPM upgrade 7.5 to 8.0 failed

Hello,

 

We are starting PPM application upgrade from 7.5 to 8.0. we got below error. could you please help me on this.

 


Checking the sanity of the HP PPM Server home directory

-------------------------------------------------------------------------------
You may have installed latest HP PPM product at the location
/home/mitg/ITGQA_HOME. Do you want to continue?

Errors occurred during the installation.
- Unable to install HP Project and Portfolio Management Center over Product:
Installed product has newer version.

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

Hello, 

 

Looks like your PPM home is not on 7.5.

 

Can you re-check if you are trying to upgrade 7.5 home and also if using the correct upgrade_800 bundle? 

 

If this does not help, provide the upgrade prevalidation step results. 

 

Good Luck,

Deep

 

 

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Vice Admiral Vice Admiral
Vice Admiral

Hi,

 

For this issue search for a file called vpd.properties, which is generated by InstallShield contains installation information of all installed PPM product on that server machine.

 

Usually this file gets deleted after a successful installation/upgrade, and this file is left behind only when an install/upgrade fails.

 

The installer references vpd.properties file in the system and when it sees that a newer version was installed, it fails and aborts the installation.

 

Use the following steps to continue the upgrade:

 

1. Find the vpd.properties file in the file system (or its equivalent)


2. Rename vpd.properties to vpd.properties_old


3. Restart the Upgrade process.

 

This should resolve the issue.

 

Best regards,

 

Nikola

Micro Focus Customer Support

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