pepdwill Honored Contributor.
Honored Contributor.
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Portlet ' mismatch error (PPM 9.22 service pack 3/4)

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Hi -

Since deploying 9.22 service packs 3 and 4, a previously functional portlet now displays an error that simply says  ' mismatch.   This is a portlet that otherwise has been functional for 2 years with no recent modifications to the data source or portlet definition.

 

Are there any troubleshooting steps that could be followed?  Is this a known bug/issue?

 

 

Thanks.

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Outstanding Contributor.. Loc_Nguyen_PPM Outstanding Contributor..
Outstanding Contributor..

Re: Portlet ' mismatch error (PPM 9.22 service pack 3/4)

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Hi Pepdwill,

 

Did you see any error occur in serverLog.txt file ?  Could you send us  this log ?

 

Please try to add /*NOPAGINATION*/ tag into the particular SQL statement of your concern in data source.

 

I found a case got situation like you and R&D already provide a hotfix for this issue.

 

 

Hope this helps.

 

 

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
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Natalia_R_PPM Absent Member.
Absent Member.

Re: Portlet ' mismatch error (PPM 9.22 service pack 3/4)

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Hi Pepdwill,

 

In order to have a better view of the situation could you please provide us with a screenshot of the problem?

 

Also , In which browser and version are you performance the issue?

 

I suggest first try to perform the below steps in the machine with the issue 

 

1) Stop the server.

2) Delete tmp and work and run kJSPCompiler.sh. Delete the two directories \server<\\tmp and \server\\work (file://tmp%20and%20/server/work)>

Note: Repeat for all servers (nodes)

Note: Do not back these directories up as they will be re-created when the PPM instance is started.

3) Go to PPM_HOME/server/SERVER_NAME/log and re-name the serverLog.txt file. This will allow for a clean log to review.

Note: Repeat for all servers (nodes)

4) Restart server

5) Run kRunCacheManager.sh -A (clear all cache).

 6) Clear ALL cache and history in Internet Explorer

If you have clustering, please repeat this for the entire nodes.

 7) Clear the Client Java cache.

Start --> Control Panel --> Java --> Temporary Internet Files --> Delete Files

 😎 Also clear the client-side Java Virtual Machine(JVM) Cache. (Control Panel -> Java Plug-in -> Cache Tab -> 'Clear'). Do so for ALL Java Plug-ins installed.

 

 

Thanks

 

Regards,

Natalia R

HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Outstanding Contributor.. Loc_Nguyen_PPM Outstanding Contributor..
Outstanding Contributor..

Re: Portlet ' mismatch error (PPM 9.22 service pack 3/4)

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Hi Pepdwill,

 

Did you see any error occur in serverLog.txt file ?  Could you send us  this log ?

 

Please try to add /*NOPAGINATION*/ tag into the particular SQL statement of your concern in data source.

 

I found a case got situation like you and R&D already provide a hotfix for this issue.

 

 

Hope this helps.

 

 

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
pepdwill Honored Contributor.
Honored Contributor.

Re: Portlet ' mismatch error (PPM 9.22 service pack 3/4)

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vinhloc -

 

The /*NOPAGINATION*/ trick fixed it.  Thank you!

 

 

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Outstanding Contributor.. Loc_Nguyen_PPM Outstanding Contributor..
Outstanding Contributor..

Re: Portlet ' mismatch error (PPM 9.22 service pack 3/4)

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Hi,

 

I'm glad it helped.

 

 

Regards.

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
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