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Eretorc Absent Member.
Absent Member.
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Recover deleted request

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Hello,

I need to know if version 7.5 is there a way to retrieve information from a petition that has been deleted by mistake.
It is urgent, thank you very much

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Celil Absent Member.
Absent Member.

Re: Recover deleted request

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Hi Eretorc,

 

HP PPM do not store history or use deletion indicator as SAP. Your only way is return from backup. Or  return from DB Logs. Please consult your DB admins.

 

 

PS: If the post resolves your issue, please KUDOS the professionals and mark it as Accepted Solution.

 

Celil

IT Governance Professional
& PPM Solution Architect
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Radim79 Absent Member.
Absent Member.

Re: Recover deleted request

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Hi, as far as I know this is no possible. The deleted request is removed from db.

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Eretorc Absent Member.
Absent Member.

Re: Recover deleted request

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hello,

 

 Yes i think so, but, Is there any procedure or log file that stores historic request data?

Thanks very much for your response

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Celil Absent Member.
Absent Member.

Re: Recover deleted request

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Hi Eretorc,

 

HP PPM do not store history or use deletion indicator as SAP. Your only way is return from backup. Or  return from DB Logs. Please consult your DB admins.

 

 

PS: If the post resolves your issue, please KUDOS the professionals and mark it as Accepted Solution.

 

Celil

IT Governance Professional
& PPM Solution Architect
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Eretorc Absent Member.
Absent Member.

Re: Recover deleted request

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Thanks Celil

 

We´ll try to return from backup.

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Absent Member.. AlexSavencu Absent Member..
Absent Member..

Re: Recover deleted request

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hi,

 

maybe you should also restrict the users from deleting requests?

 

cheers

alex


--remember to kudos people who helped solve your problem
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Diego Aguila Frequent Contributor.
Frequent Contributor.

Re: Recover deleted request

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Hi, we have a similar problem, a request disappeared and we want to know if there is any log about who deleted it, etc.

thanks in advance,

Diego.

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MIF Super Contributor.
Super Contributor.

Re: Recover deleted request

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Hello Diego,

I don't think there is. There is only a session log table, PPM_LOGON_SESSIONS, which is cleaned periodically but it doesn't involve such a deletion log.

P.S.: Now there is that functionality in latest version, 9.51. ITG_AUDIT_EVENT table will have logs for deleted requests.

Regards,

--Remember to give Kudos if you like the solution.

Murat Akbar
MIF Software & Consultancy - Istanbul
http://www.mif.com.tr
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