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Unable to start PPM Nodes after succesfully installing Autopass License 9.30

Topic:

 

 The Following message is displayed after deploying sh ./kLicenseInstall.sh

  License succesfully with the status as follows: " Installing the license key(s) from file... X license key(s) installed succesfully"

 

  However, it failed to start PPM node. There were 2 things mentioned in the logs:

 

  a- ERROR server:localhost-startStop-1 : Please apply for a valid license from the HP Licensing for Software portal

  b- ERROR server:localhost-startStop-1 : An error occurred while starting the Kintana server.

 

  Response:

 

  Customer should help to provide following info.

 

  run " sh kLicenseReader.sh >license_info.txt"

 

  select * from knta_license_datasource

 

 If there is no " Foundation License" , which is requiered  to startup PPM

 

 Please ask license team to apply it again

 

 PPM9.30_InstallationAdmin.pdf#104

 

 After starting PPM Server, the system checks whether either of the following licenses is enabled

 

                            Foundation License Up To 25 Users

                            Foundation License Over 25 Users

 

 Product requiring especific license in order to start services - Foundation License.

 

 

 

 

 

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