DivyaMurali Absent Member.
Absent Member.
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Unable to start PPM Services - Error 1: Incorrect Function

Hi all,

 

We had a requirement to upgrade Cygwin due to few vulnerabilities, so as a first step we created a back up of the Cygwin folder in the same drive. We changed the security permissions of few files  in Cygwin to give full access to Administrators in order to create a copy of the folder.

 

However, when we try to start the PPM windows services(PPM 9.14) now (after creating back up of Cygwin folder), we are getting the below error:

 

Could not start HP PPM Service on Local Computer

Error 1: Incorrect function

 

When we tried this command in Cygwin,  ssh -v localhost we have got the below error

 

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

@   WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED!     @

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Add correct host key in //CIFS.FLNAS.INFO53.COM/HOME/.ssh/known_hosts to get rid

of this message.

Offending key in //CIFS.FLNAS.INFO53.COM/HOME/.ssh/known_hosts:1

RSA host key for localhost has changed and you have requested strict checking.

Host key verification failed.

 

So we tried executing

$ ssh-keygen -R localhost, but now when we execute ssh-v localhost, the connection is authenticated, however getting the below given permission denial error.

 

debug1: Authentication succeeded (password).

debug1: channel 0: new [client-session]

debug1: Requesting no-more-sessions@openssh.com

debug1: Entering interactive session.

Last login: Fri Oct 17 02:33:37 2014 from hostname.com

Could not chdir to home directory //CIFS.FLNAS.INFO53.COM/HOME: Permission denie

d

mkdir: cannot create directory `//CIFS.FLNAS.INFO53.COM/HOME': Permission denied

 

Copying skeleton files.

These files are for the user to personalise

their cygwin experience.

 

These will never be overwritten.

 

/usr/bin/install: accessing `//CIFS.FLNAS.INFO53.COM/HOME//.bashrc': Permission

denied

/usr/bin/install: accessing `//CIFS.FLNAS.INFO53.COM/HOME//.bash_profile': Permi

ssion denied

/usr/bin/install: accessing `//CIFS.FLNAS.INFO53.COM/HOME//.inputrc': Permission

denied

-bash: cd: //CIFS.FLNAS.INFO53.COM/HOME: Permission denied

-bash: //CIFS.FLNAS.INFO53.COM/HOME/.bash_profile: Permission denied

 

We are unable to start PPM services with the same error(Error1: Incorrect function)

 

Can you please help us to resolve this issue. Appreictae your help!

 

Regards,

Divya

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3 Replies
CGut Absent Member.
Absent Member.

Re: Unable to start PPM Services - Error 1: Incorrect Function

Good day Divya, 

 

 

I am wondering if you can provide us the k-support, we need to investigate it more. 

You should open a case to provide you a prompt solution, please let me know if you want this.

 

Best Regards, 

Carolina


“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
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Outstanding Contributor.. Loc_Nguyen_PPM Outstanding Contributor..
Outstanding Contributor..

Re: Unable to start PPM Services - Error 1: Incorrect Function

Hi Divya,

 

First, the problem come when you make a Cygwin backup and changes some permission of some files so i want you recover your actions with Cygwin folder like before when you can start PPM service normally.

 

Because you have two Cygwin folder on same driver so please rename it or  move to another driver, after that try to start PPM service.

 

Could you tell me where you start PPM service, from Window service or from command line by using the "kStart.sh" command ?

 

Please try to test with two way and let me know the results.

 

 

Hope this helps.

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
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Outstanding Contributor.. Loc_Nguyen_PPM Outstanding Contributor..
Outstanding Contributor..

Re: Unable to start PPM Services - Error 1: Incorrect Function

Hi Divya,

 

I wonder my answer helped you ?

 

 

Thanks.

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
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