TomB_Zones Valued Contributor.
Valued Contributor.
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Username Change...Now Can't Log In

Hi,

I had a user whose last name changed, so I had to update his information in the system. One of the changes was a new user name to reflect the new surname. Now the user can't log into PPM. Is this a system sync problem that will resolve itself when the systems refresh?

We use LDAP authentication.

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3 Replies
TomB_Zones Valued Contributor.
Valued Contributor.

Re: Username Change...Now Can't Log In

The error is "User is not present in the LDAP server. Please contact your LDAP server administrator. (KNTA-10409)

How do I get this person into the LDAP server?

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TomB_Zones Valued Contributor.
Valued Contributor.

Re: Username Change...Now Can't Log In

Just to complicate things, I changed the user's name back to what it was when it still worked, and it still doesn't work with the same error mentioned above.

How do I locate my LDAP server to open it up and look at the conf file or whatever I need to look for to get this user logged in again?

 

Thanks!

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Outstanding Contributor.. Amishra Outstanding Contributor..
Outstanding Contributor..

Re: Username Change...Now Can't Log In

Hello -  You need to check with your midrange team who take care of LDAP servers etc. 

Other thing to check would be the LDAP_URL_FULL in server.conf to make sure nothing has changed there. If there has been new changes to the url, make sure you udpate it here as well. 

 

 

 

Regards,
Ajay Mishra
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