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I am having issues installing PC Server 12.55 using a domain account for the admin account.

[3/7/2019 1:26:55 PM]: __________________________________________________
[3/7/2019 1:26:55 PM]: Performance Center Server Configuration Wizard started.
[3/7/2019 1:26:55 PM]: User input file is 'D:\HPE\dat\Setup\PCS\Xml\UserInput.xml'.
[3/7/2019 1:27:03 PM]: User config file does not contain value for SSO Token. Take value from app config file
[3/7/2019 1:33:20 PM]: PC User details are: DomainName = ###, UserName = ###############, GroupName = Administrators
[3/7/2019 1:33:20 PM]: Web site 'Default Web Site' will be used to configure the system
[3/7/2019 1:33:20 PM]: Only one Web Site found. No need to choose web site. Hiding page 'Choose the IIS Web Site'
[3/7/2019 1:33:20 PM]: PC server will be configured under web site: 'Default Web Site'
Build started 3/7/2019 1:33:38 PM.
__________________________________________________
Project "D:\HPE\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj" (RunAfterInstall target(s)):

[3/7/2019 1:33:38 PM]: Target ValidateFiles Finished
Target HandleUserPwd:
    EncryptTask: Performing encryption
[3/7/2019 1:33:39 PM]: Target HandleUserPwd Finished
[3/7/2019 1:33:39 PM]: Target CreatePropertiesWithResolvedProductDir Finished
Target RunAfterInstall:
    Target CreateUser:
        Configuring user....
        PCConfigMachineUserTask: User '###\###############' configured successfully in group 'Administrators'.
[3/7/2019 1:33:46 PM]: Target CreateUser Finished
    Target SSOTokenUpdate:
        PCSetAppSettingsValueTask: Update 'LW_CRYPTO_INIT_STRING=mc31tsALM!mc31tsALM!' in file 'PCS.config'
[3/7/2019 1:33:46 PM]: Target SSOTokenUpdate Finished
    Target Registry:
        Updating Registry....
        InsertRegistryKeyTask: keyName = 'HKEY_LOCAL_MACHINE\SOFTWARE\Mercury Interactive\LoadRunner\CurrentVersion', valueName = 'PCSystemUser', value = '###############'
        InsertRegistryKeyTask: keyName = 'HKEY_LOCAL_MACHINE\SOFTWARE\Mercury Interactive\LoadRunner\CurrentVersion', valueName = 'PCSystemPW', value = '################################.'
        InsertRegistryKeyTask: keyName = 'HKEY_CLASSES_ROOT\AppID\{04CBFE59-62D4-41E5-9531-F1C59894EB4D}', valueName = '', value = 'ManagmentUtil'
        InsertRegistryKeyTask: keyName = 'HKEY_CLASSES_ROOT\AppID\{AAD95D25-36FA-48B4-91FD-5D8948BFDF9C}', valueName = '', value = 'MESyncApplication'
        InsertRegistryKeyTask: keyName = 'HKEY_CLASSES_ROOT\AppID\{338A1445-7C78-4BE6-B505-2EBB9135D6A0}', valueName = '', value = 'MEApplication'
        InsertRegistryKeyTask: keyName = 'HKEY_CLASSES_ROOT\AppID\{D7C974FB-E272-4623-B6C4-8394EE0D52B0}', valueName = '', value = 'launch_runlogicview'
        InsertRegistryKeyTask: keyName = 'HKEY_CLASSES_ROOT\AppID\{4C51EF8B-6F79-4A6F-8229-C44E22163158}', valueName = '', value = 'ALWrapperServer'
[3/7/2019 1:33:46 PM]: Target Registry Finished
    Target RegistryFiles:
        regedit.exe /S "D:\HPE\bin\dat\LP_version.reg"
[3/7/2019 1:33:46 PM]: Target RegistryFiles Finished
    Target CopyFiles:
        Copying files....
        Copying file from "D:\HPE\bin\mdrv.exe" to "D:\HPE\bin\COMPlusServer.exe".
        Copying file from "D:\HPE\bin\lr_bridge.exe" to "D:\HPE\bin\COMPlusMonitor.exe".
        Copying file from "D:\HPE\dat\miccomm.ini" to "C:\Windows\miccomm.ini".
        Copying file from "D:\HPE\bin\measurementsconfig.ini" to "C:\Windows\measurementsconfig.ini".
[3/7/2019 1:33:46 PM]: Target CopyFiles Finished
    Target CreateDirectories:
        Creating directory "D:\HPE\Cache".
        Creating directory "D:\HPE\orchidtmp\Repository".
[3/7/2019 1:33:46 PM]: Target CreateDirectories Finished
[3/7/2019 1:33:46 PM]: Target RegSvr32 Finished
[3/7/2019 1:33:46 PM]: Target GACRegister Finished
[3/7/2019 1:33:46 PM]: Target RegAsm_4 Finished
[3/7/2019 1:33:46 PM]: Target RegTlb Finished
[3/7/2019 1:33:46 PM]: Target RegServer Finished
    Target IISInstallation:
        Updating IIS installation....
        "C:\Windows\Sysnative\dism.exe" /online /Enable-Feature /FeatureName:IIS-HttpCompressionDynamic /featurename:IIS-ASPNET45 /FeatureName:IIS-ManagementConsole  /FeatureName:IIS-Metabase /FeatureName:IIS-IIS6ManagementCompatibility /FeatureName:IIS-StaticContent /All /LogLevel:4 /LogPath:"D:\HPE\orchidtmp\Configuration\InstallWebServerFeatures.log" /NoRestart /quiet
        "C:\Windows\Sysnative\dism.exe" /online /Disable-Feature /FeatureName:IIS-URLAuthorization /LogLevel:4 /LogPath:"D:\HPE\orchidtmp\Configuration\UninstallWebServerFeatures.log" /NoRestart /quiet
[3/7/2019 1:35:09 PM]: Target IISInstallation Finished
    Target IISConfigureMimeType:
        Configure IIS....
        Extension '.woff' with Type 'font/x-woff' already exists in WebSite 'Default Web Site' - no need to create
        Extension '.svg' with Type 'image/svg+xml' already exists in WebSite 'Default Web Site' - no need to create
[3/7/2019 1:35:09 PM]: Target IISConfigureMimeType Finished
    Target IISConfiguration:
        Configure IIS....
        Delete existing IIS configuration
        IISDeleteVirtualDirTask: Name='LoadTest'
        IISDeleteVirtualDirTask: Name='PCS'
        IISDeleteVirtualDirTask: Name='Files'
        IISDeleteVirtualDirTask: Name='Admin'
        IISDeletePoolTask: Name = 'PCQCWSAppPool'
        IISDeletePoolTask: Name = 'LoadTestAppPool'
        IISDeletePoolTask: Name = 'PcAdminAppPool'
        Create IIS Application Pools....
        IISCreatePoolTask: Creating Application Pool Name=PCQCWSAppPool, WAMDomainUser=, WAMPassword=******, IdentityType=Configurable, PiplineMode=Integrated, RuntimeVersion=v4.0
        IISCreatePoolTask: Creating Application Pool Name=LoadTestAppPool, WAMDomainUser=, WAMPassword=******, IdentityType=Configurable, PiplineMode=Integrated, RuntimeVersion=v4.0
        IISCreatePoolTask: Creating Application Pool Name=PcAdminAppPool, WAMDomainUser=, WAMPassword=******, IdentityType=Configurable, PiplineMode=Integrated, RuntimeVersion=v4.0
        Creating Virtual Directories....
        IISCreateVirtualDirTask: Creating Web Application: Name=LoadTest, Path=D:\HPE\PCWEB, WebSite=Default Web Site, AppPoolId=LoadTestAppPool, Parrent=
        IISCreateVirtualDirTask: Creating Web Application: Name=PCS, Path=D:\HPE\PCS, WebSite=Default Web Site, AppPoolId=PCQCWSAppPool, Parrent=
        IISCreateVirtualDirTask: Creating Web Application: Name=Files, Path=D:\HPE\orchidtmp\TempFiles, WebSite=Default Web Site, AppPoolId=LoadTestAppPool, Parrent=LoadTest
        IISCreateVirtualDirTask: Creating Web Application: Name=Admin, Path=D:\HPE\PCWEB_ADMIN, WebSite=Default Web Site, AppPoolId=PcAdminAppPool, Parrent=
        PCSSetIISRootAppConfig: Set IISRootWebSite='Default Web Site' in 'PCS.config'
[3/7/2019 1:35:09 PM]: Target IISConfiguration Finished
    Target SetIISGeneratePublisherEvidence:
        Update C:\Windows\Microsoft.NET\Framework\v4.0.30319\ASPNET.CONFIG....
        Target IISStop:
            Stopping IIS....
            iisreset /stop
           
            Attempting stop...
           
            Internet services successfully stopped
           
[3/7/2019 1:35:17 PM]: Target IISStop Finished
        Xpath Found 1 Items
        Xpath Found 1 Items
        Target IISStart:
            Starting IIS....
            iisreset /start
           
            Attempting start...
           
            Internet services successfully started
           
[3/7/2019 1:35:19 PM]: Target IISStart Finished
[3/7/2019 1:35:19 PM]: Target SetIISGeneratePublisherEvidence Finished
[3/7/2019 1:35:19 PM]: Target ExternalUtilities Finished
Target InstallServices:
    Target InstallServices:
        Installing services....
        Target StopServices:
            PCServiceStatusTask: ServiceName=DataCollectionAgent, Action=Stop
            PCServiceStatusTask: Service 'DataCollectionAgent' not found.
        Target StopServices:
            PCServiceStatusTask: ServiceName=RemoteManagementAgent, Action=Stop
            PCServiceStatusTask: - 1:35:19 PM - stop service 'RemoteManagementAgent'.
            PCServiceStatusTask: - 1:35:20 PM - stop service 'RemoteManagementAgent' succeeded and the service status is 'Stopped'. Continuing...
            PCServiceStatusTask: Service 'RemoteManagementAgent' is Stopped
        Target UninstallServices:
            "D:\HPE\bin\datacollectionagent.exe" -u
        Installing service 'D:\HPE\bin\datacollectionagent.exe'
        Installing service 'D:\HPE\al_agent\bin\alagentservice.exe'
    Target UpdateServiceProperties:
        sc.exe failure "DataCollectionAgent" reset= INFINITE   actions= restart/5000
        [SC] ChangeServiceConfig2 SUCCESS
    Done building target "UpdateServiceProperties" in project "HP.PC.PCS.MSBuild.proj".
    Target StartServices:
        Starting services....
        PCServiceStatusTask: ServiceName=DataCollectionAgent, Action=Start
        PCServiceStatusTask: - 1:35:21 PM - start service 'DataCollectionAgent'.
        PCServiceStatusTask: - 1:35:22 PM - start service DataCollectionAgent succeeded and the service status is 'Running'. Continuing...
        PCServiceStatusTask: Service 'DataCollectionAgent' is Running
[3/7/2019 1:35:22 PM]: Target StartServices Finished
    Target StartServices:
        Starting services....
        PCServiceStatusTask: ServiceName=RemoteManagementAgent, Action=Start
        PCServiceStatusTask: Service 'RemoteManagementAgent' not found.
        D:\HPE\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(968,4): error : Failed starting service 'RemoteManagementAgent'.
[3/7/2019 1:35:22 PM]: Target StartServices Finished
    Done building target "StartServices" in project "HP.PC.PCS.MSBuild.proj" -- FAILED.
    Build continuing because "ContinueOnError" on the task "CallTarget" is set to "true".
    Target UpdatePCSConfig:
        Set Unique ID....
        PCServerGuidConfigTask: Unique server ID added
[3/7/2019 1:35:22 PM]: Target UpdatePCSConfig Finished
    Target IISReset:
        Restarting IIS....
        iisreset /restart
       
        Attempting stop...
       
        Internet services successfully stopped
       
        Attempting start...
       
        Internet services successfully restarted
       
[3/7/2019 1:35:31 PM]: Target IISReset Finished
[3/7/2019 1:35:31 PM]: Target RunAfterInstall Finished
Done building target "RunAfterInstall" in project "HP.PC.PCS.MSBuild.proj".

Done building project "HP.PC.PCS.MSBuild.proj".

Build succeeded.

D:\HPE\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(939,10): warning MSB3073: The command "sc.exe failure "RemoteManagementAgent" reset= INFINITE   actions= restart/5000" exited with code 1060.
D:\HPE\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(944,10): warning MSB3073: The command "sc.exe config "RemoteManagementAgent" type= own" exited with code 1060.
D:\HPE\dat\Setup\PCS\MSBuild\HP.PC.PCS.MSBuild.proj(968,4): error : Failed starting service 'RemoteManagementAgent'.
    2 Warning(s)
    1 Error(s)

Time Elapsed 00:01:52.70
[3/7/2019 1:35:31 PM]: [ERROR]: An error occurred during configuration
[3/7/2019 1:35:31 PM]: [ERROR]: The Performance Center Server configuration process failed.
Click 'View Log' to view the details.

Note:
To complete the Performance Center Server setup,
the configuration wizard must be completed successfully.
To manually launch the wizard, select
Start Menu > Programs > HPE Software > Performance Center Server > Tools

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1 Reply
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: I am having issues installing PC Server 12.55 using a domain account for the admin account.

Hi,

Please check in the PC server --> Services if the RemoteManagementAgent service exists , if yes , try to start it manually. 

In case it fails to start - what is the error?

Thanks

Aliza

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