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Absent Member.. Mike_C Absent Member..
Absent Member..
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<PC 12.21> Blank Run Time Setting pop up window when scenario has many scripts

Hi community,  we have an unusual issue (which we have raised a support ticket for also) - using ALM/PC 12.21, a specific project has several (freshly created) sceanrios with many attached scripts - when the selecting the Edit Runtime Settings icon - the displayed dialogue box/pop up window is blank  (with the exception of the window framework - see attachment).

 

HP Support have provided an updated file (HP.PC.RTS.dll) however the issue remains. 

 

Has anyone observed this behaviour & has found a fix?




Mike Constantinou, ISTQB
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Daniela_G Acclaimed Contributor.
Acclaimed Contributor.

Re: <PC 12.21> Blank Run Time Setting pop up window when scenario has many scripts

Hello Mike,

At this point I can suggest you to keep working with the technical team in order to find the root cause of this, because for this particular behaviour we have the hotfix that you mentioned with the dll.

When you apply the hotfix, did you follow these steps?

  1. Login to each Performance Center server and navigate to the Performacne Center installation folder.
  2. Stop IIS
  3. Back up the original HP.PC.RTS.dll from the 'PCWEB\bin' folder (make sure the backup file is removed from the original folder).
  4. Copy the HP.PC.RTS.dll downloaded in step 1 to the 'PCWEB\bin' folder, replacing the original one
  5. Start IIS

 

Regards,

Daniela Gómez Alvarado
Customer Support Engineer

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Absent Member.. Mike_C Absent Member..
Absent Member..

Re: <PC 12.21> Blank Run Time Setting pop up window when scenario has many scripts

thanks Daniela, that is the percise process followed.

 

I will continue to work with the local support team -




Mike Constantinou, ISTQB
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