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SudeepSP
Visitor.
171 views

Not able to open attachments or open logs after upgrade to 9.40

Hi All,

After upgrading to PPM 9.40 none are able to open any attachment from PPM packages.

jdk version "1.8.0_25" in Server and in client has JRE 1.7 u51

getting below error

rror opening:
https://xxxxxx/xxx.xxx/itg/web/knta/dms/DocumentWindow.jsp?componentName=&ACTION=VIEWREDIRECT&isReference=FALSE&ID=37835
There is no valid response. Please logon again. com.kintana.rmi.RemoteException: There is no valid response. Please logon again.
at com.kintana.rmi.http.ObjectBrokerConnection.invoke(ObjectBrokerConnection.java:404)
at com.kintana.rmi.http.ObjectBrokerConnection.invoke(ObjectBrokerConnection.java:327)
at com.kintana.rmi.RemoteStub.invoke(RemoteStub.java:157)
at com.kintana.core.server.BasePluginImpl_Stub.addOneTimeKey(BasePluginImpl_Stub.java:88)
at com.kintana.core.client.SessionManager.showURL(SessionManager.java:1407)
at com.kintana.core.client.SessionManager.showURL(SessionManager.java:1386)
at com.kintana.dms.applet.URLViewer.viewURL(URLViewer.java:48)
at com.kintana.dms.applet.URLViewer.viewDocument(URLViewer.java:30)
at com.kintana.dms.applet.DocumentPanel$ViewDocumentMouseListener.mouseClicked(DocumentPanel.java:394)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$200(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

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2 Replies
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Not able to open attachments or open logs after upgrade to 9.40

Hello Sudeep,

Please find attached a hotfix, please try to deploy it in a TEST environment first. 

You can see the instructions to deploy it inside the .rar file. 

I will be aware of the results. 

Thanks,
Bryan. 

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SudeepSP
Visitor.

Re: Not able to open attachments or open logs after upgrade to 9.40

Hi Bryan

 

after applying patch i am still seeing below error while opening attachment or log files

 

Error opening:
https://ppm.organization.com/itg/logs/packages/PKG_49981/PKG_49981_PKGL_208494_BID_260797.html
There is no valid response. Please logon again. com.kintana.rmi.RemoteException: There is no valid response. Please logon again.
at com.kintana.rmi.http.ObjectBrokerConnection.invoke(ObjectBrokerConnection.java:404)
at com.kintana.rmi.http.ObjectBrokerConnection.invoke(ObjectBrokerConnection.java:327)
at com.kintana.rmi.RemoteStub.invoke(RemoteStub.java:157)
at com.kintana.core.server.BasePluginImpl_Stub.addOneTimeKey(BasePluginImpl_Stub.java:88)
at com.kintana.core.client.SessionManager.showURL(SessionManager.java:1407)
at com.kintana.core.client.SessionManager.showURL(SessionManager.java:1386)
at com.kintana.wf.gui.WFStatusPanel.showURL(WFStatusPanel.java:311)
at com.kintana.wf.gui.PKGStatusPanel.viewPackageLineExecutionLog(PKGStatusPanel.java:321)
at com.kintana.wf.gui.PKGStatusPanel.ACTION_VIEW_performed(PKGStatusPanel.java:225)
at com.kintana.wf.gui.PKGStatusPanel.actionPerformed(PKGStatusPanel.java:110)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at com.kintana.core.gui.beans.CLButton.fireActionPerformed(CLButton.java:329)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$200(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

GUID=3D5F134D-95B6-DA35-CF2E-A784FBA46847
Generated Time=2019/02/21-04:32:19.633 CST

 

my ppm version is 9.40 server jdk is 1.8u111

client jre is 1.7.u45

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