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Rob Alger Absent Member.
Absent Member.

Browser Shutdown

We are encountering a persistant problem with QC sessions shutting down and locking the opened entities.
It is coming up with error when the user is running a script, error message 'access valuation at address 029fd209 in module qcclie1ocx. read of address 0000000c '
Has anybody had any experience of this?
3 Replies
SreeKrishnan Absent Member.
Absent Member.

Re: Browser Shutdown

You might have some application running on the client PC that has a conflict with QC.

Technical Document Id: 8642

Programs that have been seen to cause conflicts with TestDirector and Quality Center are

NVIDIA Display Driver
MSN Toolbar
Yahoo Toolbar version
McAfee Privacy Service
Bell South Fast DSL Help Center
Surf Safari by NetZero
Gator Information Network (GAIN)
GMT.exe (another Gator product)
Norton Internet Security
SnagIt with Internet Explorer add-in
MS Live Messenger
MS NetMeeting
Oracle IMeeting
Windows Desktop Search
Compuware's DevPartner Studio (http://frontline.compuware.com/nashua/kb/doc/1711.asp)
Microsoft Discussion Forum (see Document ID 29995 - Error: "Win32 Error. Code: 1400. Invalid window handle" )

Absent Member.. john scarpino Absent Member..
Absent Member..

Re: Browser Shutdown

It seems like its session issue. Did you Delete the following directory. C:\Program Files\Common Files\Mercury Interactive\Quality Center

This might also help you:
AKR Absent Member.
Absent Member.

Re: Browser Shutdown

Hi Sree, Can you send me a lik to the technical article that you have mentioned in your reply please. Thanks.
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