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Business View Excel Add-in Config fields not visible

We have an issue with some users when they use the Business Views Excel Add-in. The report will load and refresh as expected however they are unable to see the visible i.e.  "[BV_report_name] Fields:" & "Selected Fields:" under the 'Fields' tab in Worksheet Configuration. This means they cannot tailor a report (a single Business View) for their own purposes; so we need to create specific Business Views for each user and means only one person can make changes at a time (as they need to log into "Customization" in QC. See qcbv_issue1 .png attachment.


One workaround was to use Edit Query to manage this however in this view they cannot see the table not the DQL Query. See qcbv_issue2.png attachment.

  • HP QC Version: 12.55
  • Latest Add-in installed
  • OS: Windows 10 Enterprise (64 bit)
  • Office: Microsoft Office 365 ProPlus

Any ideas what the issue is here?

Thanks in advance

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