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Steven Hulse Absent Member.
Absent Member.
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Folders hidden from users view

Good day everyone,

 

I've got an unusual one here, I have one user that when she goes into the requirements module on any project, all of the folders are hidden or not showing. (See attached screen shot) Her specific role has full access to the requirements and I have even granted her TD_Admin level rights just to see but it stays the same. She has also tried this on another users machine where it works for them but her login is still the same there. I've enven uninstalled and re-installed ALM using the ALM Uninstaller and ran CCleaner but no luck.

 

The options for zooming are not available to her, she can't change any of the views and there are no filters.

 

This user is the only one that experiences this, it's happened to her before but I can't recal how we resolved it.

 

(Please NOTE: I blanked out any sensitive data. All of that is fine, she just can get back to a folder level.)

 

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3 Replies
Absent Member.. Trudy Claspill Absent Member..
Absent Member..

Re: Folders hidden from users view

Confirm there is no workflow customization that might be affecting her view.

Try removing the user from the project entirely and re-adding her to the project.

Try removing her account from the Site entirely and re-adding her to the site, then re-adding her to the project. You'll need to make note of all the projects she has access to and her permissions in them before removing her from the Site.
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Steven Hulse Absent Member.
Absent Member.

Re: Folders hidden from users view

Hi Trudy!

 

Thanks for responding, I do apologize that i didn't include those troubleshooting steps in the original post but I have checked the workflow and completely removed the user from ALM.

 

It's just a really odd issue.

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Folders hidden from users view

When she tried it on the other users machine, did she do it under that user's Windows login? Otherwise I would recommend deletion of her Windows profile.
Jan Czajkowski

[Please do not contact me off line for receiving support. Use the forum!]
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