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Cristina_Vaca Absent Member.
Absent Member.
3193 views

HP Quality Center Error Login

Hello Team!

 

This issue occured Today. All the people that attempts to login into Quality Center receives this error message "Failed to Login". The details of the error message are:

 

Messages:
Failed to Login;
netscape.ldap.LDAPException: Time to complete operation exceeded (85);
Client Timelimit exceeded;

Stack Trace:
com.mercury.td.ldap.CLdapException: netscape.ldap.LDAPException: Time to complete operation exceeded (85);
Client Timelimit exceeded
at com.mercury.td.ldap.CLdapCommandFactory$CLdapAuthenticateCommand.execute(CLdapCommandFactory.java:551)
at com.mercury.optane.core.common.pattern.command.CMacroCommand.execute(CMacroCommand.java:74)
at com.mercury.td.ldap.CLdapCommandFactory$CLdapMacroCommand.execute(CLdapCommandFactory.java:1004)
at com.mercury.td.saserver.api.logics.CTdUserLogic.performLdapAuthentication(CTdUserLogic.java:1669)
at com.mercury.td.saserver.api.logics.CTdUserLogic.performLdapAuthentication(CTdUserLogic.java:1508)
at com.mercury.td.saserver.api.logics.CTdUserLogic.authenticateUserAgainstNetDomain(CTdUserLogic.java:1553)
at com.mercury.td.saserver.api.logics.CTdUserLogic.checkUserPassword(CTdUserLogic.java:1214)
at com.mercury.td.saserver.api.logics.CSessionLogic.login(CSessionLogic.java:235)
at com.mercury.td.saserver.api.logics.CSessionLogic.login(CSessionLogic.java:165)
at com.mercury.td.saserver.requests.Login.execute(Login.java:48)
at com.mercury.optane.core.web.RequestsDispatcher.execute(RequestsDispatcher.java:91)
wrapped in com.mercury.optane.core.CTdException: Failed to Login
at com.mercury.optane.core.web.RequestsDispatcher.execute(RequestsDispatcher.java:98)
at com.mercury.td.web.CAbsServlet.executeFunction(CAbsServlet.java:449)
at com.mercury.td.web.CAbsServlet.processRequest(CAbsServlet.java:441)
at com.mercury.td.web.CAbsServlet.doPost(CAbsServlet.java:337)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.hp.qc.core.utils.gzipfilter.GZIPFilter.doFilter(GZIPFilter.java:30)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:153)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:481)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Thread.java:595)

Has anyone had this problem before? It is not possible to entry to Site Administrator of HP Quality Center.


Thanks!
Cristina

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3 Replies
Hanuman_U Absent Member.
Absent Member.

Re: HP Quality Center Error Login

Cristina_Vaca

 

Seems to be you are implemented LDAP newly on you QC instance.

Error log shows that problem with LDAP authentication.

You can increase the value for the parameter LDAP_TIMEOUT / DIRECTORY_TIME_LIMIT_CONSTRAINT in SiteConfiguration tab.

 

Regarding QC SiteAdmin log in :

Before you changed to LDAP authentication, you should have the SiteAdmin credentials in LDAP directory.

Seems to be you missed that.

To loggin as Site Admin, Chage the authentication type  from LDAP AUTHENTICATION to QUALITY CENTER with the help of DBA.


Regards,
Hanumanth
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Highlighted
Hanuman_U Absent Member.
Absent Member.

Re: HP Quality Center Error Login

To revert back from LDAP Authentication to QualityCenter Authentication

 

In the qcsiteadmin_db database, find the PARAMS table.
Look for the record where PARAM_NAME = 'Authentication'. Change the PARAM_VALUE to 'QualityCenter'.
Look for records where PARAM_NAME starts with 'LDAP', and delete all of them except one 'LDAP_SEARCH_USER_CRITIRIA'.
Restart the Quality Center service using the Quality Center icon in system tray.

Note: You should import the ldap users including SiteAdmin credentials if you implement LDAP. Otherwise if can not login into SiteAdmin/QC as well
 


Regards,
Hanumanth
Trusted Contributor.. davidggr Trusted Contributor..
Trusted Contributor..

Re: HP Quality Center Error Login

This not work for me.

 

We try to Change the PARAM_VALUE to 'QualityCenter'.

 

When the user try to login, in the log appears the following error:

 

Failed login attempt by an unauthenticated user

 In the param table there arent any other value with LDAP.

 

Regards,

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