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Trusted Contributor.. beckie Trusted Contributor..
Trusted Contributor..
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Manual runner pop-up dialog box is hidden

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Hi,

 

I have an user in QC10 patch 28 on OS W7 who has when he tries to run a Test set, the Manual runner pop-up window which disappears.

Does this behaviour known ? what is the solution to vaoid this issue ?

Thank for all your experience.

Best regards

beckie

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1 Solution

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Manual runner pop-up dialog box is hidden

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Hi Beckie,

Another possible cause might be that the user had a second monitor connected when he ran the Manual Runner last time. QC saves the last position of the Manual Runner window and opens it at the same position. If the second monitor is not connected the Manual Runner won't be visible.
Best regards

Olaf 

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4 Replies
Boyan_Angelov Super Contributor.
Super Contributor.

Re: Manual runner pop-up dialog box is hidden

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Hi Beckie,

 

There are several possibilities for this:

- either a pop-up blocker is enabled

- or you may try to reinstall the client components for this computer. Also test with ALM Explorer to see if the manual runner will disappear.

 

Client components removal tool : http://support.openview.hp.com/selfsolve/document/KM176290 

 

Kind regards,

Boyan

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Manual runner pop-up dialog box is hidden

Jump to solution

Hi Beckie,

Another possible cause might be that the user had a second monitor connected when he ran the Manual Runner last time. QC saves the last position of the Manual Runner window and opens it at the same position. If the second monitor is not connected the Manual Runner won't be visible.
Best regards

Olaf 

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Steven Hulse Absent Member.
Absent Member.

Re: Manual runner pop-up dialog box is hidden

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I've got a user experiencing the same thing, if her issue is the second monitor (I have to check that yet) and she doesn't have a second monitor available, how can I relocate that window to the current one?
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Absent Member.. Erodabasi Ataca Absent Member..
Absent Member..

Re: Manual runner pop-up dialog box is hidden

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Hi,

you can do it in Display Properties (right-click on Desktop and select Properties).

You can also move the invisible window by ALT+SPACE and typing on "M". Then you can use all ARROW tabs on the keyboard to move it.

 

A.E.

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