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Respected Contributor.. Umakasturi Respected Contributor..
Respected Contributor..
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Sprinter results viewer when we hit continue manual run open with one verison and launch with anothe

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Hi All ,

I have an issue with Sprinter run results viewer 

For test cases ran with sprinter , Continue  With Sprinter for a already Run session would open

 In Sprinter installed in machine

 

When we hit Launch Launch Sprinter Run results Viewer

 

It opens sprinter with 12.01 and we have issue that error comes in this way of opening where in we are unable to open results already which are run

 

Can the launch run results button also open results with system installed Sprinter ??

 

this is causing the Launch Spritner results viewer to throw an error  to open the results 

 

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Carlos_S_ALM Super Contributor.
Super Contributor.

Re: Sprinter results viewer when we hit continue manual run

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Hello Umakasturi.

According to Sprinter 12.53 requirements, it only works with ALM 12.53. Because you have ALM 12.01, we recommended to install Sprinter 12.01, 12.54, 14.00 or 14.01 that are compatible with your current ALM version.

For more information, please go to marketplace site:

https://marketplace.microfocus.com/appdelivery/content/sprinter

Please let us know your comments about this request.

Regards,

 

Carlos Solis Perez
Software Support Engineer

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13 Replies
Ruddy_A_FT Outstanding Contributor.
Outstanding Contributor.

Re: Sprinter results viewer when we hit continue manual run open with one verison and launch with an

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Hi  let me confirm if i understand well... So you have more than one version of Sprinter installed in the same machine...

is that correct?

 

regards,

Ruddy Alvarez H.
Customer Support Engineer

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Respected Contributor.. Umakasturi Respected Contributor..
Respected Contributor..

Re: Sprinter results viewer when we hit continue manual run open with one verison and launch with an

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I have only 12.53 installed in my machine , but when I hit Launch Run results, getting an issu that automatically it tries to open Sprinter 12.01 , May be its installed with ALM as my ALm version is 12.01 

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Roy_C_QC Honored Contributor.
Honored Contributor.

Re: Sprinter results viewer when we hit continue manual run

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Thanks for your comments!

Please let us know prepare our next suggestions,
We will make sure to keep you posted on this,

Thanks & regards!

Roy Chinchilla Ramírez
Software Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.

If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the option at the bottom left of the post and show your appreciation.
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Carlos_S_ALM Super Contributor.
Super Contributor.

Re: Sprinter results viewer when we hit continue manual run

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Hello Umakasturi.

According to Sprinter 12.53 requirements, it only works with ALM 12.53. Because you have ALM 12.01, we recommended to install Sprinter 12.01, 12.54, 14.00 or 14.01 that are compatible with your current ALM version.

For more information, please go to marketplace site:

https://marketplace.microfocus.com/appdelivery/content/sprinter

Please let us know your comments about this request.

Regards,

 

Carlos Solis Perez
Software Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.

If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the option at the bottom left of the post and show your appreciation.
Roy_C_QC Honored Contributor.
Honored Contributor.

Re: Sprinter results viewer when we hit continue manual run

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Greetings!

Please let us know if the information provided fulfilled your request,

We will be looking forward to your response,

Best regards!

Roy Chinchilla Ramírez
Software Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.

If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the option at the bottom left of the post and show your appreciation.
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Roy_C_QC Honored Contributor.
Honored Contributor.

Re: Sprinter results viewer when we hit continue manual run

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Hi again Umakasturi,

Your comments are appreciated, so feel free to let us know your inputs on this.

We will be looking forward to your response,

Thanks & regards!

 

Roy Chinchilla Ramírez
Software Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.

If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the option at the bottom left of the post and show your appreciation.
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Respected Contributor.. Umakasturi Respected Contributor..
Respected Contributor..

Re: Sprinter results viewer when we hit continue manual run

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No still issue persists , because when we try to launch Sprinter results from ALM  report tab, it opens with inbuilt 12.01 version, but when I hit continue Sprinter Run it opens with 12.53 which is installed in my machine, Iwould need both to work with 12.53 only , is there any config where run results would open with 12.53 installed in my machine 

 

my version of alm is 12.02

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Carlos_S_ALM Super Contributor.
Super Contributor.

Re: Sprinter results viewer when we hit continue manual run

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Hello Umakasturi

Just to confirm, are you using ALM Web Client? Can you share with us more details like screenshots of when run Sprinter from ALM reports tab and when continue with Sprinter Run?

We will waiting for your comments.

Regards,

Carlos Solis Perez
Software Support Engineer

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Roy_C_QC Honored Contributor.
Honored Contributor.

Re: Sprinter results viewer when we hit continue manual run

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Hi @Umakasturi

Please share your comments on this. 

@Ruddy_A_FT, your inputs from UFT side will be also appreciated,

Thanks & regarsd!

Roy Chinchilla Ramírez
Software Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.

If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the option at the bottom left of the post and show your appreciation.
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Roy_C_QC Honored Contributor.
Honored Contributor.

Re: Sprinter results viewer when we hit continue manual run

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Greetings Umakasturi

Feel free to keep us posted with your comments on this.

Your response will be appreciated!

Thanks & regards!

Roy Chinchilla Ramírez
Software Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.

If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the option at the bottom left of the post and show your appreciation.

Roy Chinchilla Ramírez
Software Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.

If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the option at the bottom left of the post and show your appreciation.
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Respected Contributor.. Umakasturi Respected Contributor..
Respected Contributor..

Re: Sprinter results viewer when we hit continue manual run

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HI All,

 

Using ALM Desktop Client ,

Scrrenshots attached herewith 

 

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Respected Contributor.. Umakasturi Respected Contributor..
Respected Contributor..

Re: Sprinter results viewer when we hit continue manual run

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@Carlos_S_ALM@Ruddy_A_FT@Roy_C_QC

 

can you help please

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Carlos_S_ALM Super Contributor.
Super Contributor.

Re: Sprinter results viewer when we hit continue manual run

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Greetings!

Based on document provided, looks like you have the issue using Sprinter 12.01, is this correct? Have you tried uninstalling this version? Please take a look to this document.

 

https://softwaresupport.softwaregrp.com/document/-/facetsearch/document/KM00206072

 

We will waiting for your comments.

Regards,

Carlos Solis Perez
Software Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.

If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the option at the bottom left of the post and show your appreciation.
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