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sksaraf Absent Member.
Absent Member.
2409 views

Sync QualityCenter to ClearQuest

Hi,

I am trying to create a link between ClearQuest & QC. While setting up the link, after providing the Clear Quest Username/password/Database/Repository Schema, I get the below error message
ERROR #1- adapter.CONNECTION_FAILURE : Failed to connect to endpoint of type ClearQuest. Error: com.hp.qc.synchronizer.adapters.exceptions.AdapterConnectionException: Failed to connect. Reason: AutomationException: Class not registered.
ERROR #2- Failed to connect. Reason: AutomationException: Class not registered
ERROR #3- AutomationException: Class not registered

Could you pls advise me on how to resolve it?

Thanks,
-Sanjay
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23 Replies
Absent Member.. john scarpino Absent Member..
Absent Member..

Re: Sync QualityCenter to ClearQuest

Sanjay:

Is this a new instance for a connection? Are you able to connect to the Rational ClearQuest server from where the sync tool is being installed from?
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Henry Floyd Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

Did you install the clearquest client on QC?
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sksaraf Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

I have installed the sync Client & Server on my m/c and was trying to set up a link

Thanks,
-Sanjay
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Absent Member.. john scarpino Absent Member..
Absent Member..

Re: Sync QualityCenter to ClearQuest

Add them on seperate boxes!
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sksaraf Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

John,

Now I have installed them on two separate boxes but still face the same issue. Do I need to have ADMIN previliges on ClearQuest by any chance?

Pls advise.

Thanks,
-Sanjay
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sksaraf Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

Hi All,

I have reinstalled the server & client on different m/c but still no luck. If anyone has set this up in past, pls advise or provide some tips to resolve the same.

Thanks,
-Sanjay
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Henry Floyd Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

Ok,

On your QC box can you connect to ClearQuest just using the installed ClearQuest client?

Can you create a ticket with that ClearQuest client?

Just to clarify you are on the QC box but you are not using any HP software to connect to ClearQuest, just the ClearQuest client that everyone else in your company uses on their workstations to enter tickets.
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sksaraf Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

Yes, from the Quality Center box, I am able to connect to ClearQuest and create tickets using the CQ client.

I am on my machine with the Synchronizer Server running and using another computer where Synchronizer client is installed to set up the link.

I have not installed Synchronizer Server or Client on the QualityCenter box.

Pls advise.

Thanks,
-Sanjay
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Henry Floyd Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

Ok just to clarify (sorry I'm just trying to understand curretnly where everything is installed)

EndPoint1(QualityCenter)
ClearQuest Client

Sync Server (your Computer)
ClearQuest Client?
HP Sync Server


HP Sync Client (Another Computer)
HP Client

Is this correct?

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sksaraf Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

OK here is the scenario...

Server 1 - EndPoint1 (QualityCenter Server)

My Computer - Sync Server, ClearQuest Client

Another Computer - Sync Client, HP Client

Server 2 - End Point2 (ClearQuest Server)

Pls advise.

Thanks,
-Sanjay
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Rafer Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

I am encountering a very similar error message, except I get it when trying to create a link in the Synchronizer from QC to RequisitePro.

Does the ReqPro user name and password need to be for an administrator level user?

Where do you begin troubleshooting this? I have installed the ReqPro client (ver 4.5) on the Synchronizer server and the ReqPro client can connect.

Error:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
ERROR #1- adapter.CONNECTION_FAILURE : Failed to connect to endpoint of type RequisitePro. Error: com.hp.qc.synchronizer.adapters.exceptions.AdapterConnectionException: Failed to connect. Reason: AutomationException: Class not registered.
ERROR #2- Failed to connect. Reason: AutomationException: Class not registered
ERROR #3- AutomationException: Class not registered
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mattwilson247 Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

What is the syntax used for project names in the ReqPro connection portion of the wizard?

The parameter is Project but what form should I use for the Value? The network name such as \\server\Rational_Projects\ReqPro\ProjectA\ProjectA.rqs ? or just the project name "ProjectA" ?
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deepa narayanan Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

It is just the Project Name.
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Rameshcts Absent Member.
Absent Member.

Re: Sync QualityCenter to ClearQuest

i'm also having the same issue.. please help.
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