Unable to copy paste test script or any other entities from HP ALM prod to Val or Dev
Our ALM 12.21 prod environment is in patch 6.
On ALM 12.21 Dev & Val , I have installed patch 7 on top of patch 6.
During sanity check, recieved "Failed to paste data" error message while trying to copy a test script or any other entity from production to either Val or Dev. Please find attached error message.
To isolate the issue, I rolled back patch 7 to patch 6 on ALM 12.21 Dev & Val , even then when i performed same action it gain failed with same error message.
could you please provide thoughts on how to resolve these issues?