lavanya nuthalapati Frequent Contributor.
Frequent Contributor.
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login failing in ALM 12.55 with problem preventing you from downloading workflow scripts

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ALM is installed on linux server.

I have ALM12.02 installed on linux and upgraded ALM to 12.55  on another application server with LInux os.

My db for both ALM is same.

 

i have upgraded 98% of projects successfully. with one of the projects after upgrading i am getting issue while logging in ALM12.55 as below

"There is a problem that is preventing you from downloading workflow scripts.please contact administrator"

but no further details is given.not sure what is the issue.

 

Can some one help me in resolving the issue.

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Honored Contributor.. arichtman Honored Contributor..
Honored Contributor..

Re: login failing in ALM 12.55 with problem preventing you from downloading workflow scripts

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This can happen if some of the expected script files are missing from the "smart" repository.

The scripts are stored as plain text in the repository.

You can find them via SQL and verify they exist - if they are missing - even a blank file will do to fix the problem. You can easily re-add your scripts in customization and then it will save to the smart repository

 

SELECt SRLF_NAME, SRPF_PATH FROM SMART_REPOSITORY_LOGICAL_FILE join SMART_REPOSITORY_PHYSICAL_FILE on SRLF_ID = SRPF_ID
WHERE SRLF_NAME like '%.tds'
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Benjamin Wesley Trusted Contributor.
Trusted Contributor.

Re: login failing in ALM 12.55 with problem preventing you from downloading workflow scripts

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Hello, 

The issue could be caused due some corrupted worklfow scripts and that is why we are unable to progress on this project.

To fix this, we can make sure to validate ( verify and repair ) the project before taking the backups( in previos or source ALM version ), then, take the backups, restore it in ALM 12.55 and upgrade it in there.

If not, we may remove the workflow scripts from "FileZilla" ( FTP tool ) and nagivate the project, the folder we want to remove ( please back up the folder first ) it is named: SCRIPTS

To use Filezilla, you need to enter a new parameter in "SITE CONFIGURATION" of the SITE ADMIN interface.

Parameter: FTP_PORT

Value: 21 or 2121

 

Thank you

Best Regards

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Honored Contributor.. arichtman Honored Contributor..
Honored Contributor..

Re: login failing in ALM 12.55 with problem preventing you from downloading workflow scripts

Jump to solution

This can happen if some of the expected script files are missing from the "smart" repository.

The scripts are stored as plain text in the repository.

You can find them via SQL and verify they exist - if they are missing - even a blank file will do to fix the problem. You can easily re-add your scripts in customization and then it will save to the smart repository

 

SELECt SRLF_NAME, SRPF_PATH FROM SMART_REPOSITORY_LOGICAL_FILE join SMART_REPOSITORY_PHYSICAL_FILE on SRLF_ID = SRPF_ID
WHERE SRLF_NAME like '%.tds'
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