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Micro Focus Expert
Micro Focus Expert

<QC/ALM support tip> : QC/ALM service not starting on windows

Dear customers ,


Sometimes the QC/ALM 11 service fails to start automatically on Windows servers. Following message is returned when attempting to start the service manually:
“The HP Application Lifecycle Management service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service.”
Windows Event logs may include the following errors:
·         "The LoadLibrary function failed for the following reason: The specified module could not be found."
·         "Could not load the Java Virtual Machine."
·         "The HP Application Lifecycle Management service failed to start."
·         Starting Jboss using run.bat works without any problems
·         Re-installing the service using InstallJBossService.bat does not help.
This problem may be caused by a bug with Java 1.6 (see http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6509291) with the way Java is launched using jvm.dll.
The workaround to this problem involves copying the msvcr71.dll file from one of the QC install directories to the JBoss bin directory where the QCJavaService.exe is located. This file is necessary for the service to be launched as expected. This dll is usually located in the following directories when the default install location is used on Windows 2003:
•              C:\Program Files\HP\HP Application Lifecycle Management Platform\java\bin
•              C:\Program Files\HP\HP Application Lifecycle Management Platform\java\jre\bin
•              C:\Program Files\HP\HP Application Lifecycle Management Platform\java\jre\bin\new_plugin
Here are the steps to apply the workaround:
1.       Search the QC installation directory for msvcr71.dll
2.       Go to <JBOSS_HOME>/bin directory. Default <JBOSS_HOME> on a Windows 2003 machine is “C:\Documents and Settings\All Users\Application Data\HP\ALM\JBoss
3.       Copy the msvcr71.dll file from the location under QC install directory to <JBOSS_HOME>/bin
4.       Start the QC service
5.       Verify that the service starts and runs as expected
NOTE : This information can be found in KB : http://support.openview.hp.com/selfsolve/document/KM1001564
Regards ,
HP support

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( Posts and opinions made here are my own and do not reflect the opinions of my employer HPE in any way . )
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