Micro Focus Contributor
Micro Focus Contributor
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<QC TIP> Installing Synchronizer server: server.general.error : error: failed to install DB server

Hello

 

I want to share this document with you:

 

Problem                    
 

The following error message appears during the installation of ALM synchronizer server:

server.general.error : error: failed to install DB server, error:

 

   

    

Cause                    
 
Data Execution Prevention is blocking the installation of ALM Synchronizer.   

    

Fix                    
 

Steps to fix this problem

1- Uninstall the current Synchronizer installation that just failed

2- Go to: Start menu -> Right click on computer -> Manage -> Configuration -> Local Users and Groups -> Users

3- Delete the postgres user account

4- Go to: Start menu -> Right click on computer -> Properties -> Advanced system settings ->Advances Tab -> under Performance select settings -> Data Execution Prevention

5- Change to the option Turn on DEP for essential Windows programs and services.

6- Restart the computer and try to install ALM Synchronizer again.

 

 

Please visit the original document at:

http://support.openview.hp.com/selfsolve/document/KM00908829

 

Thank you

Regards.

 

Manuel Rivera.

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