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Absent Member.. psefgrep Absent Member..
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"ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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We recently upgraded our ALM 11.00 with Patch 18 running on Windows Server 2008 R2(English) with Patch 18.

So far I have successfully updated browsers on several machines ranging from Win7 - Win8.1 w/ IE9 - IE11.

 

I cannot get one of the machines, a Win7Pro(64bit) upgraded with IE11, to goto the QC login page. I get the "ALM Client has stopped working" error dialog immediatley after the last step below.

 

By updated, I mean by "essentially" following steps below:

 

1) Clear all IE cache data
2) Delete all files in "C:\Users\username\AppData\Local\HP" (or equivalent XP-style path)
3) Access QC URL with only "/qcbin" at the end
4) Click "Add-Ins Page" link

5) Clicked "HP Quality Center Connectivity" link
6) After this has installed, from the "Add-Ins Page", clicked the "HP ALM Client Registration" link

 

I've tried both 32 & 64 bit versions of IE11 with, and without , compatibility mode, to no avail.

 

Any help would be greatly appreciated.

 

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Damodar-Reddy Acclaimed Contributor.
Acclaimed Contributor.

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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use the data IP (of ALM Server) in your URL & give a try.


For Ex: http:\\<data ip>\qcbin

(If this helped, accept as solution )
(Posts and opinions made here are my own and do not reflect the opinions of my employer)
11 Replies
TungDo Absent Member.
Absent Member.

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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Hi psefgrep,

 

Please try reinstalling the .Net framework on the affected machines and try reproducing the issue.

 

Regards,

"HP Support
If you find this or or any post resolves your issue, please be sure to mark it as an accepted solution and give KUDOS to the author for their assistance."
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Absent Member.. psefgrep Absent Member..
Absent Member..

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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Sorry for the delay but the individual whose machine was experiencing the problem is on PTO.

 

Fortunately, there is another machine(Windows 7 64 bit, IE11) experiencing the same problem.

 

Tried re-installing .net 4.5 and no joy.

 

Another suggestion?

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Damodar-Reddy Acclaimed Contributor.
Acclaimed Contributor.

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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use the data IP (of ALM Server) in your URL & give a try.


For Ex: http:\\<data ip>\qcbin

(If this helped, accept as solution )
(Posts and opinions made here are my own and do not reflect the opinions of my employer)
Absent Member.. psefgrep Absent Member..
Absent Member..

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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 This worked.

 

Our final configuration had the following settings:

 

Compatibility View - IP Address added, deselected checkbox for Display...

Active X Filtering - Disabled

 

 

Once working, we went back and tried the hostname instead of the IP address and once again, we got the "ALM Client has stopped working" dialog. We then went back and tried the IP address and we were able to successfully login to ur ALM Server.

 

Thank you Damus.

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Vicki DeLoach
New Member.

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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Is IE11 compatible with ALM 11.0 Patch18?

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Absent Member.. psefgrep Absent Member..
Absent Member..

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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Yes.

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sadashis Absent Member.
Absent Member.

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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For me after going through all the above steps still facing the same issue. 

 

Please guide me..

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Honored Contributor.. machman134 Honored Contributor..
Honored Contributor..

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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Goto IE , CLICK ALT button > select TOOLS on top left > Go to Compatability view settings>and select Display all websites in compatability view option...click refresh and try to login to ALM 

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Anchal vaish Absent Member.
Absent Member.

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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I am using ALm browser 11 and with IP address (not with <ALM server name>) ALM browser is working fine.

Could you share your thoughts on what could be reason for it?

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zammad
New Member.

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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I had the same problem , and solved by Installing some fonts ...

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Honored Contributor.. arichtman Honored Contributor..
Honored Contributor..

Re: "ALM Client has stopped working", ALM 11.00 Patch18, IE11, Win7Pro(64)

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Which fonts?

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