merbe Absent Member.
Absent Member.
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Outlook Addin not working properly

Hi,

we're using Retain 4.4.0.0 on Windows 2012R2 Server with iis 8 and it's working fine so far.

Problem is, that the Outlook Plugin says, that it cannot reach the Server.
It's the Same calling http://Retainhost/RetainWebUI via IE / Chrome etc.

RetainWebUI-Log says the following:

16:42:03, 074[ajp-apr-48009-exec-7] [DEBUG] LoginController: Inside Login submit
16:42:03, 074[ajp-apr-48009-exec-7] [DEBUG] LoginController: Validating User : xxx@domain.local
16:42:03, 074[ajp-apr-48009-exec-7] [DEBUG] RetainUIRestAPI: Getting User Account
16:42:03, 074[ajp-apr-48009-exec-7] [ERROR] RetainUIRestAPI: Unable to execute request and retrieve response.

Anyone an idea?
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5 Replies
Knowledge Partner
Knowledge Partner

Re: Outlook Addin not working properly

merbe;2476080 wrote:

we're using Retain 4.4.0.0


We discuss Retain issues over in another forum, under
INFORMATION MANAGEMENT & GOVERNANCE
INFORMATION ARCHIVING
Retain Unified Archiving
(yes, not the most intuitive, but this is the new product placement)
This thread is being temporarily closed so that it will be move to its new and proper home. NNTP users can follow this under microfocus.support.retain
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Andy of Konecny Consulting in Toronto
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Knowledge Partner

Re: Outlook Addin not working properly

Thread moved from general Technical Discussions to the Retain forum and is now open again for support.
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Re: Outlook Addin not working properly

The original post
merbe;2476080 wrote:
Hi,

we're using Retain 4.4.0.0 on Windows 2012R2 Server with iis 8 and it's working fine so far.

Problem is, that the Outlook Plugin says, that it cannot reach the Server.
It's the Same calling http://Retainhost/RetainWebUI via IE / Chrome etc.

RetainWebUI-Log says the following:

16:42:03, 074[ajp-apr-48009-exec-7] [DEBUG] LoginController: Inside Login submit
16:42:03, 074[ajp-apr-48009-exec-7] [DEBUG] LoginController: Validating User : xxx@domain.local
16:42:03, 074[ajp-apr-48009-exec-7] [DEBUG] RetainUIRestAPI: Getting User Account
16:42:03, 074[ajp-apr-48009-exec-7] [ERROR] RetainUIRestAPI: Unable to execute request and retrieve response.

Anyone an idea?
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Andy of Konecny Consulting in Toronto
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merbe Absent Member.
Absent Member.

Re: Outlook Addin not working properly

Problem ist located; in spite of having the hostname filled in the rsconfig file, the host isn't reachable.

Filling the hostname with "localhost" works...
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Knowledge Partner
Knowledge Partner

Re: Outlook Addin not working properly

In article <merbe.8daltz@no-mx.forums.microfocus.com>, Merbe wrote:
> Problem ist located; in spite of having the hostname filled in the
> rsconfig file, the host isn't reachable.
>
> Filling the hostname with "localhost" works...


That is an odd one, unless that hostname can't be resolved correctly
locally or the OS firewall is getting in the way. Can you ping the
hostname? And does it show the correct IP?

Thank you for letting us know what it ended up being, this we others
can benefit.

Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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