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Encountering “Error: 1309: Error reading from file:” when attempting to uninstall Rumba 10 hot fix

Encountering “Error: 1309: Error reading from file:” when attempting to uninstall Rumba 10 hot fix

Problem: 

Encountering “Error: 1309: Error reading from file:” when attempting to uninstall Rumba 10 hot fix on a Windows 10 system.

 

Product:

Rumba version 10.

Microsoft Windows 10 Version 1809, OS Build 17763.316.

Microsoft Windows 10 Version 1809, OS Build 17763.316.

 

Situation:

Some Windows 10 updates have MSI installer bug, which causes Rumba 10 Hot-fix uninstall to fail. The following error is encountered when attempting to uninstall a Rumba 10 hot-fix:

 

clipboard_image_0.jpeg

 

The problem is encountered on the following two Windows 10 versions:

 

1) Windows 10 Version 1809 (OS Build 17763.316).

 

clipboard_image_1.png

 

The following update causes the problem: KB4487044.

 

2) Windows 10 Version 1903 (OS Build 18362.53 or OS Build 18362.86).

 

clipboard_image_2.pngclipboard_image_3.png

 

 

 

Resolution:

 

 

Apply the following Microsoft update on Windows 10 Version 1809 (OS Build 17763.316) to correct the PROBLEM: KB4489899.

 

https://support.microsoft.com/en-us/help/4489899/windows-10-update-kb4489899

 

It’s recommended to install the above (KB4489899) Windows 10 update to Windows 10 version 1809 (OS Build 17763.316) before installing any Rumba 10 Hotfixes.

 

 

The problem is resolved by Microsoft in Windows 10 version 1903, OS Build 18362.295 with updates KB4512508, KB4508433, and KB4506991.

 

https://support.microsoft.com/en-us/help/4512508/windows-10-update-kb4512508

https://support.microsoft.com/en-us/help/4508433/windows-10-update-kb4508433

https://support.microsoft.com/en-us/help/4506991/july-9-2019-kb4506991-cumulative-update-for-net-framework-3-5-and-4-8

 

 

 

It’s recommended to install the above Windows 10 updates to Windows 10 version 1903 (OS build 18362.295) before installing any Rumba 10 Hot-fixes.

 

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