Test Notifications in lower environments

Idea ID 2739336

Test Notifications in lower environments

We need to add a way to better test notifications prior to them going live in production.  Many customers have struggled with either the logic in the rule conditions or not included a condition to narrow the recipients to a specific user or group of users.  This has resulted in test messages being sent in mass and in some cases resulted in a bad taste for SBM from executive management.

We need an option that fits with the SBM change management best practices when you copy your database back to your lower environments from production but does not require you to alter all of your notifications in order to test.

Currently the options to test email notifications in environments other than production is only possible if you set the action on each notification to use the console plugin, or to do a database update on the TS_NOTIFICATIONS table and set the TS_SENDTYPE to zero.  Neither of these options are helpful if you test your notifications and then want to promote them in a snapshot to production.

A design option would be to add a email server type for the Notification Server to write to a log file vs. email server connection info.  Perhaps this could write to the log the recipients, template and conditions that satisfied the notification rules that triggered the notification to execute.

2 Comments
Absent Member.
Absent Member.
This has been put under consideration for the 2HCY18 release.
Absent Member.
Absent Member.
Delivered in SBM 11.5
About the Author

Erika Marwood has been working with TeamTrack/SBM for over 15 years.  She originally started with the Professional Services organization with TeamShare, the company that originally created the TeamTrack application.  She cut her teeth on building a TeamTrack workflow to manage the TeamTrack education class registrations.  From there it has been a rewarding journey helping people realize process efficiencies and money/time savings.  When Serena Software, Inc. acquired TeamShare, Erika transitioned to the pre-sales team.  She spends her days travelling around the Southeastern US and visiting customers and prospects evangelizing the benefits of SBM and helping customers leverage all of the fantastic features that have been added over the years.

Top Voted Ideas: last 30 days
Most "Liked" Contributors
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.