External License Users
Discussion posted 3/6/08 by George Bonvanie
How many of you are using external licenses for your users? We have just migrated to the 6.6.0 version of TT. I have 184 external licenses to use but everytime I allocate a user to an external license, after several ticket submissions, TT automatically deletes the user within the Admin. console of TT and the user can no longer submit tickets.
At this time we have 184 external licenses that are just sitting there because they cannot be used. Anyone else have this issue? If so, how did you resolve the issue?
Posted 1/10/2008 3:30 PM