Maximum Attachment Size
Currently our company record allows a a maxium attachment size of 5MB per attachment, and a total of 25MB per ticket. We have specific users that have a need to attach pdfs in the 25-30MB range. Would this size of attachment cause any issues? I was planning to only give particular users this size limit by specificing the limit in their operator records.
Any thoughts, recommendations or best practices around this?
Re: Maximum Attachment Size
Your are in the right path. Just set the value you want for the specific operator.
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