Gail D Absent Member.
Absent Member.
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Service Today view

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I created a custom SC text field and added it to the form. I am creating a new view in Service Today but the new custom field does not appear in the View Summary but appears in the Service Call module View summary. I restarted the server but no luck.
Using SD 4.5 SP17.

I could not find any known issues with HP. Can anyone help?

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Pinion Honored Contributor.
Honored Contributor.

Re: Service Today view

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Hi Gail,

Service Today is a comprehensive overview of the work that is assigned to you. Service Today shows all service calls, incidents, work orders, problems and changes that have you as the responsible person.

Although the Service Today view appears to be the same as an item's view, Service Today is not an item.

Since Service Today is not an item. I would answer, a custom field in the item can not add into Service Today view.

HTH,
Pinion
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Highlighted
Pinion Honored Contributor.
Honored Contributor.

Re: Service Today view

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Hi Gail,

Service Today is a comprehensive overview of the work that is assigned to you. Service Today shows all service calls, incidents, work orders, problems and changes that have you as the responsible person.

Although the Service Today view appears to be the same as an item's view, Service Today is not an item.

Since Service Today is not an item. I would answer, a custom field in the item can not add into Service Today view.

HTH,
Pinion
-/\-
Gail D Absent Member.
Absent Member.

Re: Service Today view

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Well that stinks.

Thanks for the information.
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