Ability to add attachment to Portal chat

Idea ID 1628650

Ability to add attachment to Portal chat

What I've experienced, currently portal's chat app supports text-only communication between the end user and help desk agent.

I'd suggest the end user could add an attachment to the chat window. Attachment could be added to right after the conversation has started and SD ticket is opened. Naturally the attachment would end up to the SD ticket as well.

Tags (2)
2 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudus, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team.

Micro Focus Expert
Micro Focus Expert
Status changed to: Under Consideration

Thanks for all the votes and comments. We are looking into this as a future product enhancement. Check the notifications box to be emailed if the status changes.

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