Ability to close task from a email with action button smart email

Idea ID 1647410

Ability to close task from a email with action button smart email

Hi, Our poeple in the field would like to close their task from a simple smart email reply.  Currenthly change task is not supported by smart email.

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8 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
Outstanding Contributor.
Outstanding Contributor.

Hello,

Having more actions doable with smart email would be a nice addition

Like closing request for operator.

And  maybe be able to create custom actions.

By example auto reassign tickets for operators working outise the tool

 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: New Idea

this idea has been accepted on our product roadmap, timing TBD. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted
 
Regular Contributor.. Regular Contributor..
Regular Contributor..

Marvelous!

Regular Contributor.
Regular Contributor.
Status changed to: Delivered

Delivered in SM 9.63

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

From Service Manager 9.63 applications, you can click the Close button in a Smart Email to close a change task.

Regular Contributor.. Regular Contributor..
Regular Contributor..
Can we have this included in 9.52 ?


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