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Ability to make an attachment mandatory in the End User Portal

Ability to make an attachment mandatory in the End User Portal

Brief Description

In the SMA-Portal, when users choose a catalog item, and if the item requires an attachment as mandatory, it should exists an option to validate the quantity of attachments.

Benefits / Value

Currently there is no option or rule to validate if a user has attached a file to the request form when selecting one of the catalog items. One common solution is to add a check box and make it mandatory, with a label suggesting to ensure to add an attachment, however the user can pick the check box and continue without adding the attachment. With this feature, all of those requests that require an attachment can be processed. When there is no attachment, the assignee has to contact the user asking for the attachment because he/she hasn't the info necessary to start the processing, taking some valuable resolution time.

Design details

In the Catalog Item record could be an option to select if the attachment should be mandatory for all the requests based on the Catalog Item.

Tags (2)
7 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
AmitSamotya
New Member.

Unable to Understand this greedy approch of HPE 

it should be System Admins call that what sort of form he needs as per his environment 

Why attachment caant be validated as mandatory this should be done 

restricting such basic validation is a curse many other SeviceDesk Solution does provide us with this functionality

Please provide a fix asap

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted
 
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: New Idea

this idea has been accepted on our product roadmap, timing TBD. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted
 
Micro Focus Expert
Micro Focus Expert
Is there any update on this? Someone knows when this feature will be available?
Valued Contributor.. PReif Valued Contributor..
Valued Contributor..
we need this as well for many use cases, e.g. when a template is required to be filled out by the user. Currently we need to include a checkbox as a reminder for the user to upload an attachment in the next step but this way it's not ensured something is uploaded
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