Ability to view task attachment at the parent record

Idea ID 1647411

Ability to view task attachment at the parent record

For example it will be nice to be able to access all cm3t attachment from a cm3r record.  To be consistent, this feature should be deployed over all module that have tasks associated.  This should be OOTB.

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8 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
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I'd also like to see the reverse - attachments from a parent request, change, problem, or incident should be accessible on a task. This seems like important functionality for request coordinators, for example, to be able to control the content of a request's attachment but have it viewable by operators working related tasks.
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To be clear, I'm suggesting tabs be added to the Attachments notebook subformat in the various modules. A tab for the module and a tab for the interaction already exists. This enhancement would add related tasks (or parent) as well.

Tabs on a request: Request Attachments, Task Attachments, Interaction Attachments

Tabs on a request task: Task Attachments, Request Attachments, Interaction Attachments

Visibility can be controlled on the form. Task attachments displayed on a parent should show the task ID and be sortable/filterable.

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@JMTBerserker 

you can easily achieve this via js + html viewver + scattacth method. 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration
 
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted

Great news, this idea has been accepted on our product roadmap, timing TBD. Check back for updates. (This is not a formal commitment, and subject to change)

Regular Contributor.
Regular Contributor.
Status changed to: Delivered

Delivered in SM 9.63

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

From Service Manager 9.63 applications,  you can click Attachments tab > Change Task Attachments tab in a change record to view the attachments of its related change tasks.

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