Accepting HTML tags in Description of Ticket - Smart Email

Idea ID 2683053

Accepting HTML tags in Description of Ticket - Smart Email

Smart Email (inbound integration - Email to Ticket), users send HTML emails to service desk having Excel content as snap shots in the body of the email.
expectation is description of Ticket(SD) which have complete body of email, meaning displaying excel & image content in the description of the ticket it self.
Currently our system does not accept or display excel or snapshot content in description , it only process text and alignment of description gets messed up making it really difficult for the operator to read.

Regards,

Madhan

Tags (1)
1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.