Add 'Me too' button on hot news items related to Major Incidents

Idea ID 2747387

Add 'Me too' button on hot news items related to Major Incidents

For Hot News items which advise users of an active incident, it would be helpful to have a 'me too' function which allows users to add a record of their incident using the portal. 

Use Case: 

Major incident opened 

Hot news item created to advise users of the issue 

Impacted users can select 'me too' to indicate that they are also impacted by the incident 

This creates an incident record with pre-filled information associated to the user and linked to the parent incident record. 

Updates to parent record automatically sends notifications to impacted users via the child incident records.

Automatically close child incidents when parent incident is resolved.  

 

Benefit: 
Reduce service desk calls during major incidents 

Improve end user experience - status update notifications sent directly to affected users 

More accurate understanding of the real impact of major incidents 

Tags (2)
2 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration

Thanks for all the votes and comments. We are looking into this as a future product enhancement. Check the notifications box to be emailed if the status changes.

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