Idea ID 2743401
When utilizing the email integration, requests are submitted via email. To better describe or explain the issue, screenshots are often added in the body of the email.
The issue is then that in SMAX the request description will only contain the text from the email, while the screenshots are added as attachments in SMAX. This can thus make it very confusing and difficult for the agent to understand the reported issue, as they are unable to put the text into context along with the attached images.
We propose that when using the email integration, images in the body of the email are also added to the description in the request in SMAX. In other words, we would like the description in the Request in SMAX to be the exact same as the body of the email.
The following is an example:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.