Additional "Record Types" available for the "Add comment on related record" rule

Idea ID 1674536

Additional "Record Types" available for the "Add comment on related record" rule

Hello,
 
The rule "Add comment on related record" in Tasks (Approval Tasks in particular) doesn't give the option to select a Request, Incident, Change or other record types that are more useful. The only options are "ActualService, CostCenter, CostType, Location, Person, PersonGroup". It also doesn't give us the option, via an "fx" button to manually add these record types by entering ${entity.ParentRecordType} or even ${'Request'}. This option is given to the rule "Set fields on Related Record", but unfortunately it cannot work for the "Comment" field.
 
What we ask for is the "Add comment on related record" rule to have an "fx" button, as is already available in the "Set fields on Related Record" rule, in order to properly append updates in an Approval record as comments in a Related Record.
 
Thank you,
 
 
5 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Hi @Ioannis Soukas - can you please provide an example of how you woud use this? 

Honored Contributor.. Honored Contributor..
Honored Contributor..

Hello Tonya,

 

A Customer has asked to post data of an Approval's custom field to the Comments section of the related Request.

 

Thank you,

Ioannis

Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

We need this for posting a task comment summary to parent request discussion. Not having the fx button force us to create unnecessary temporary fields on request.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.