Agent Ability to add contact without admin role

Idea ID 1661235

Agent Ability to add contact without admin role

0 Votes

When an agent looks up a user/caller using  Live Suport and the user/caller is not in the system, there needs to be a way to add that user/caller and create a ticket for that user. 

1 Comment
Micro Focus Expert
Micro Focus Expert
Status changed to: Already Offered

Thanks for submitting this idea! It appears that the required functionality already exists in the product. Check here:

- see the “Run” use case from the  Jan 17, 2018 Request Management PF session here

- see “Using offerings to create or update person records” in the Configuration Guide (see the pdf version, here

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