All individual ESS users will be able to accept/reject resolution of other users

Idea ID 2751015

All individual ESS users will be able to accept/reject resolution of other users

0 Votes

Hi Team,

Exact requirement is below.

1.I created support ticket.it's assigned to xxxgroup.

2.xxxgroup provided solution and resolved ticket.

3.It will come to me and ask Accept/Reject provided solution.Here inplace of my absence any care user will accept/reject this solution?or it is possible only to me(Ticket created user)?

4.All care users have only " Self-service user " access.

Best Regards,

 

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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