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Allow a company which urgencies are available on catalog support request

Allow a company which urgencies are available on catalog support request

Details

Allow a client company an option to define urgencies are available on catalog support request.
Currently the client company has 4 options to select (1,2,3,4). We only want to provide 2 options (3, 4).

Urgency 1, 2 is defined as immediate production issue and should not be allowed. The 1,2 option needs to be called into the help desk not entered via SMA.

Scenario

end users ordering from SMA

Workaround

no workaround available

Unacceptable

Urgency 1, 2 is defined as immediate production issue and should not be allowed. The 1,2 option needs to be called into the help desk not entered via SMA.

Required
Only 3,4 is an option via SMA.

3 Comments
Trusted Contributor.. GregF Trusted Contributor..
Trusted Contributor..

 I need to know when this is addressed.   I dont see a way to subscribe to this -but maybe this comment will help.

Trusted Contributor.. GregF Trusted Contributor..
Trusted Contributor..

I now see how to subscribe (under topic options) and will use that.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
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