Allow configuration of list of fields that are copied when creating a new record from another record

Idea ID 1625883

Allow configuration of list of fields that are copied when creating a new record from another record

Briefly describe your idea
Allow configuration of the list of fields used during record creation e.g.,  "Create incident from record". Custom fields should be able to be selected.

Why is this important, when it would it be used
Custom field on Request and Incident; value should transfer when support request is escalated to an incident, or 'create incident from record', change from an incident, or problem from incident

If you were designing the solution, how would  you do it?
For all entity types. If we have the capability of defining this mapping as administrators, it would be very helpful.

Tags (2)
4 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! Let’s hear what the community has to say. Once there is enough community traction, it will be reviewed by the product team.

Micro Focus Expert
Micro Focus Expert
Status changed to: Accepted

Great news, this idea has been accepted on our product roadmap,  release timing TBD.  (This is not a formal commitment, and submit to change)

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration

Just a quick update on this Idea.  We are still considering this enhancement for a future release of SMAX.

Regular Contributor.
Regular Contributor.

It would be great to have this soon. Waiting for news.

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