Archiving function

Idea ID 1631898

Archiving function

What: Facility to safely archive and delete old tickets from the SMA-X Tenant (all types: Requests, Incidents, Problems, Change, etc.).

Why: Old tickets which have been closed for a long time are of limited or no value, but put unnecessary load on the database and forces users to use more complicated searches. It is best practice to keep an ITSM system lean.

How: The tickets (and all related records such as comments, audits, emails, etc.) are selected for archiving based on their maximum closure time (e.g. 3 years), are then first saved or exported somewhere, before being deleted from the SMA-X Tenant.

Tags (1)
8 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team. 

Honored Contributor.
Honored Contributor.

One of our customer has recently asked about this functionality related to GDPR. They want to delete Requests that are older than 5 years.

For this customer it's good enough to use a scheduled job running once a year, but we might get many requests with different requirement in the near future.

Micro Focus Expert
Micro Focus Expert
Status changed to: Accepted

Great news, this idea has been accepted on our product roadmap, scope TBD. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration

A quick update to let you know that we still considering this Idea.  

We would like to have this functionality too for GDPR data retention purposes.

Super Contributor.. Super Contributor..
Super Contributor..

Hello!

 

What is the current status for this feature? GDPR data retention requirements, which came into force on 25 May 2018, mandates that this must be also a very standard feature if any ESM solution.

 

We have already lost cases because SMAX lacks data retention.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted

Great news, this idea has been accepted on our product roadmap. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Delivered

This idea has been implemented in product release SMAX 2020.02. Check out the release notes for details. Thanks to all of our contributors for helping us continue to improve our products!

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