Idea ID 1642550
Benifit: serve custom who enable mandant to get prediction result based on configured security right, and improve efficency and productivity to solve incoming tickets.
As Smart Ticket Admin, I can
-Configure (Add/Delete) value(s) of defined mandant field to specific smart ticket task
-Train smart ticket task for specific value(s)
-Test smart ticket task for specific value(s)
-Tune smart ticket task for specific value(s) based on testing result
As an Agent, I can
-Add closed ticket to tuning candidate of specific value for all affected smart ticket task
As an End User, I can
-Submit smart ticket request with prediction field auto-filled according requestor’s security right (merge configured all security groups right of requestor)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.