Attachments available in previews.

[Elise Rasmussen]

All modules in SMAX have a preview form to provide an overview of the relevant request, task, incident, etc. See figure 1 for an example of this preview form on request.

Figure 1: Preview form on reques

For many of our customers, it would be very helpful to be able to add the “Attachment” section from the request (or whichever record type it is) in the preview. We therefore suggest that the Attachment section becomes a section or field which we can add to preview forms if need be.

Figure 2 below illustrates the suggested design outcome. Please note this is only a suggested illustration.

Figure 2: Suggested change (illustration)

[Trond Riise]

Working in preview form is very time-saving. Especially when working with Tasks.

To view the attachments added to the Request, we need to click sometimes to reach it. Here we waste unnecessarily with time and we lose focus.

Seems to be easy to include in the section from the Request that shows the attachments, as it already exists on the Request.

Looking forward to seeing a solution here🙂

[Frank Fang]

This could be very helpful if there is a preview in the attachment!

[Steve Anderson SMA-X]

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

[Steve Anderson SMA-X]

Thanks for all the votes and comments. We are looking into this as a future product enhancement. Check the notifications box to be emailed if the status changes.