Automatic CI detection when record is created by integration

Idea ID 1644760

Automatic CI detection when record is created by integration

We have incidents created by integration. The device name is present in the description text, and the CI is marked in green. However, the CI is not added in the Involved CIs section. If we open the incident and press «Save», the device is added in Involved CIs.

We raised this to support, and the answer from support is: “CI Detection is a feature partially implemented in the UI, the direct email integration does not have the capability, so it cannot take advantage of the automatic device recognition capabilities. It is a good ER however”

We would like the device added to the Involved CIs automatically.

4 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Super Contributor.
Super Contributor.

Great suggestion. 😊

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
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