Avoid user option replication in the virtual agent. Create entity link with the offering user option

Idea ID 2773585

Avoid user option replication in the virtual agent. Create entity link with the offering user option

Use Case Details:

We need to create a conversational Virtual Agent request to be able to fulfill it based on a conversation with the VA that will ask the user different questions based on the user options of the offering.

 

Current behavior:

we have created an offering with different user options:

1.jpg

But in the Virtual Agent side, when we configure the conversation, we need to create again the user options (this is a duplicate work because we created them before in the offering)

2.jpg

 

Expected behavior:

We need to be able to link Virtual Agent user options to the Offering user options directly, avoiding duplication.

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

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