Be able to create a Service Request from a Service Request

Idea ID 1679261

Be able to create a Service Request from a Service Request

0 Votes

In the Service Request, we are not able to create another Service Request and link it to the parent record.

the use case is the following : the requester sent an email with several topics (a new pc and an application acces for instance). the analyst need to create 2 sub requests from the original request and link them to the original. 

I am able to do it using a Business rule or a task with Create new related record with relationship
Request caused by request. But I am not able to do it manually.

Solution : add this option in the More button from the Service Request

 

 

4 Comments
Micro Focus Expert
Micro Focus Expert

@Isabelle Roth, if you have a business rule addressing your needs, you can "link" it to a Custom Action, and add this action either as a primary (button) or secondary (in the More menu)

For more details, please see: https://docs.microfocus.com/itom/Service_Management_Automation_-_X:2018.08/1700_Admin/plfrmCustomActions

The "enable workflow" line in the table under step 4 shows an example on how to configure a custom action with a business rule.

Best regards,

Brindusa

Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

See work-around below

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
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