Idea ID 1791870
For Duration Calculation field, it could be useful to refer to a period as it's not often a 24/24 7/7 service.
For instance when you want to know the duration of the support request or incident, I would like to refer to the Service Desk Time period. In the formula, I could indicate the period to apply in the calculation.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.