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Calculated field improvement

Calculated field improvement

For Duration Calculation field, it could be useful to refer to a period as it's not often a 24/24 7/7 service.

For instance when you want to know the duration of the support request or incident, I would like to refer to the Service Desk Time period. In the formula, I could indicate the period to apply in the calculation.

1 Comment
Micro Focus Contributor
Micro Focus Contributor
Status changed to: Already Offered

Hi Isabelle,

You can already account for a work schedule when calculating a duration by using the working_hours() function.  Full documentation here:  https://docs.microfocus.com/itom/SMAX:2019.02/ExpLangFunctions

Thanks, Steve

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